Please and Thank You
Customer Success & Warehouse Coordinator I
Sacramento, California•Temporary
$20 - $21 hourly
$20 - $21 hourly
About the Job
Job Title: Customer Success & Warehouse Coordinator I.
Location: On-site (Warehouse-based; Sacramento only).
Employment Type: Part-time (6-month contract).
Location: On-site (Warehouse-based; Sacramento only).
Employment Type: Part-time (6-month contract).
About Please & Thank You:
Please & Thank You is a collective of creative professionals specializing in touring, experiential events, brand partnerships, digital development, commerce, and logistics. We combine market-specific technology, seasoned expertise, and world-class partners to deliver exceptional experiences and digital ecosystems for some of the most recognized artists and brands in the world. Learn more at please.co.
Position Overview:
We’re looking for a temporary team member to support operations in our small, mailroom-sized warehouse in Sacramento, CA. In this role, you’ll be working hands-on with VIP concert packages and artist merchandise: items like posters, apparel, and other exclusive merchandise from live events and tours.
This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and wants hands-on exposure to both customer support and logistics operations.
Key Responsibilities:
- Respond to customer support tickets for approximately 2 hours per day, focusing on order issues, missing items, and shipping inquiries.
- Coordinate and process reshipments based on support requests and internal guidelines.
- Manage incoming returns, including inspecting items and documenting outcomes.
- Accurately update inventory records after receiving and processing returns.
- Act as a liaison between the warehouse and customer support team to ensure clear communication and timely issue resolution.
- Maintain organized records of reshipments, returns, and inventory adjustments.
Assist with picking and packing orders as needed.
Required Skills:
- Provide clear and professional communication when handling customer inquiries and internal coordination.
- Ability to manage both digital workflows (support tickets, inventory systems) and physical warehouse tasks.
- Strong attention to detail when inspecting returns and updating inventory records.
- Ability to follow processes and internal guidelines for reshipments and returns.
- Strong organizational skills and ability to maintain accurate records.
- Ability to work independently and manage time effectively across multiple responsibilities.
- Problem-solving mindset with the ability to resolve order-related issues efficiently.
- Ability to collaborate across teams and communicate effectively between support and warehouse operations.
Preferred Skills:
- Experience working in a warehouse or fulfillment environment.
- Experience with customer support platforms (e.g., Gorgias or similar).
- Familiarity with inventory management systems.
- Experience handling returns, exchanges, or reshipments.
- Comfort working in a fast-paced, operations-focused environment.
Qualifications:
- High school diploma or GED.
- 1-2 years of experience in customer service, warehouse operations, or a related field.
Details:
- Employment type: Part Time / Hourly (3-Month Contract).
- Compensation: $20 hr.
- Schedule: Flexible within our open hours (8:30 am-4:30 pm on weekdays).
- Reports to: Director of Commerce & Logistics.
- Location: Sacramento, CA (this is a warehouse role).
Why This Role Matters:
This role is critical in ensuring a seamless post-purchase experience for customers. By bridging the gap between customer support and warehouse operations, this position helps resolve order issues quickly and accurately. Whether it’s a VIP package from a live show or artist merchandise tied to a special release, this role helps ensure fans receive meaningful items connected to the artists they love.
About Please and Thank You
The conduit between artist and fan. We are a collective of individuals that specialize in touring, experiential events, sponsorship, website development, subscription-based commerce and logistics. Together, we’ve combined market-specific technology, years of experience and world-class partners to provide a suite of services that helps to power some of the largest artists in the world. We’re forever grateful for this. That's why we're called “Please and Thank You”.